FAQ
Frequently Asked Questions
About Diamond Painting
What is diamond painting?
Diamond painting is a relaxing craft where you place tiny resin “diamonds” (called drills) onto a coded canvas to create a sparkling mosaic artwork.
What’s the difference between square and round drills?
Square drills are 2.5 mm and snap together neatly, creating sharp, detailed images.
Round drills are 2.8 mm, easier to place, and give a softer look with more sparkle.
Note: Please note that Square drills are full resin and Round drills are resin composite.
Are your kits full drill or partial drill?
All of our kits are full drill unless specifically noted, meaning the entire canvas is covered with diamonds.
Do you include everything I need?
Yes! Each kit includes a premium printed canvas, drills (resin square and resin composite rounds diamonds), applicator pen, tray, and wax.
Ordering & Shipping
Where do your kits ship from?
All kits are drop shipped directly from our overseas manufacturer.
How long does delivery take?
Orders usually arrive within 2 to 6 weeks after being placed. Inclement weather, customs, or carrier delays may affect delivery times.
How much does shipping cost?
It is calculated based on your order.
Do I have to pay customs or duties?
United States: Our manufacturer covers customs/duties under a DDP program — no extra fees.
Canada, Australia & New Zealand: Customers are responsible for customs/duties.
Other countries: Customs/duties may apply depending on local rules.
What if my order is lost or damaged?
In the unlikely event your order is lost or damaged, please email us at: mddltdcs@outlook.com. We’ll work with the manufacturer to submit a claim and send you a replacement within the normal 2–6 week timeframe.
Returns & Refunds
Do you accept returns?
Kits are custom produced and drop shipped, therefore we do not accept returns.
What if something is wrong with my order?
If your kit is defective, missing drills, or damaged, contact us and we will arrange a replacement or refund.
How long do refunds take?
If a refund is approved, it will be issued to your original payment method within 5–10 business days.
Artists & Community
Who are your artists?
We collaborate with talented artists from around the world, bringing unique styles and stories to every canvas.
Do you use AI artwork?
Yes, but always thoughtfully and in collaboration with artists. Every image we release is reviewed, licensed, and carefully chosen to bring variety and creativity to our community.
How can I share my progress?
We love seeing your work! Tag us on social media or join our Facebook community to connect with other diamond painters.